Customer Satisfaction
Please don't hesitate to contact us if you have any questions or concerns before or after your purchase. We are committed to your 100% satisfaction.
There are many payment methods available on Aliexpress.com such as credit cards, real-time bank transfers, offline payments (bank transfers). You can choose a method which is the most convenient for you. To protect your interests, your payment will be temporarily held by Aliexpress, and will not be released to us until you receive your order and are satisfied with it.
1.Shipping Cost:
Select the quantity first, then click the country via logistic methods in the page.
2.Go the the next page, you can see the detail shipping cost by each logistic methods under your selection.
3. Item Processing Time: The processing time for a specific order varies with the product type and stock status. Mostly, processing time can be 3 to 15 working days.
TERMS AND RETURN POLICY
1.Change Address – If you are requesting to change your address, please let us know ahead of time. Otherwise, your order will be shipped to the address that you provided in your order shipping address.
2.Cancelled Transactions – We can cancel transactions, just let us know so we can process it immediately. We can not cancel it if in case the item was already shipped.
3.Received Wrong Itemt as Described – We're humans and we intermittently commit mistakes but we are keen to correct them, in a way that the buyer prefers. If the item received was wrong or not the same as shown in the product listing photos, we will require you to send actual photo/s of the item received, along with its packaging (showing the label on the package). This is our SOP, for us to be certain and for record purposes.
4.DOA/Damaged Upon Receipt – We make sure our items are properly packaged before shipping to avoid damages on the item. In case you received a damaged item, which might have been caused by shipping, please send us photos of the received item along with its packaging (showing the label on the package) for us to check and report immediately to our shipping department so they can take further action.
5.Defective/Incompatible – We get our items in bulk so there is a little chance that some would be defective. We require you to send us photo/s of the item received and also your original item (for incompatibility issues) so we can compare the items and conduct necessary actions. If you feel like you need to return an item, please let us know the REASON so that we can provide RMA instructions.
Since your feedback is very important to our business`s development, we sincerely invite you to leave positive feedback for us if you are satisfied with our product and service. It`ll just take you 1 minute. Thank you！
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